Taklino – Account and Data Deletion Request
Use the email channel on this page to request deletion of your Taklino account and associated personal data. You do not need to install the app or sign in.
How to request deletion
- Preferably from the email address registered to your Taklino account, contact notification@taklino.com with the subject “Taklino account and data deletion request”.
- Include your account email address, name and organisation / Workspace name if applicable. State that you want your account and associated personal data deleted.
- We may contact you to verify account ownership. If you cannot access the registered email address, say so in your request so we can provide alternative verification steps.
- You will receive an email explaining the deletion scope, processing timeline and the reasons and retention periods for any records that must be kept.
This button opens a draft in your email app. Send the email to submit your request. If no email app opens, use the address above in your email service. Do not send passwords or verification codes.
What is deleted and what may be retained?
Your request covers deletion or anonymisation of associated personal data as well as removal of account access. Shared organisational records and legally required records are reviewed separately.
| Data type | Deletion / retention scope and duration |
|---|---|
| Account and session details | Account email, password credentials, roles, linked sign-ins and session access are removed or invalidated during deletion. Profile and other personal details are also reviewed for deletion / anonymisation. Processing follows ownership verification and necessary checks; your request response provides the completion timeline. |
| Organisational Workspace records | Projects, tasks, time entries, support cases, comments, files and identity / name details in historical reports may form part of shared organisational records. Closing the account does not automatically delete them. Retention is limited by the organisational contract and applicable statutory retention / limitation periods; the relevant period and reason are determined with the organisation and communicated for your request. Data is deleted or anonymised when its purpose and legal retention basis end. |
| Security, transaction and acceptance records | IP / transaction timestamps, security logs and terms acceptance evidence may be retained for as long as necessary for security, legal obligations or protection of legal claims. No fixed additional retention period applies to every account. Your request response explains the retained records, basis and applicable period. |
| Server backups | Copies in existing backups may remain until the relevant backup retention cycle ends. This page does not promise a fixed deletion period for all backups; any additional backup retention period relevant to your account is communicated in the response to your request. |
| Personal space on your device | Personal notes, tasks, reminders and time records are stored on your phone by default. A server account deletion request does not remotely erase device data. Delete records in the app or clear app data under Android Settings → Apps → Taklino → Storage. Clearing applies to the device and does not cover external backup copies. |
| Optional Google Drive backups | Google Drive backups are separate from your Taklino account. Disconnecting does not delete an existing backup. In Google Drive web settings, find Taklino under Manage apps and use the option to delete hidden app data if available. Google's deletion and additional retention periods follow Google's processes. |